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Please read our policy below for further details and information.

  1. Returns are NOT entitled to our promotional items. If you received a defective item or wrong item, please notify us within 7 days of receipt via email  [email protected]. (Please explain the nature of the defect and include photos or video.)
    Please take note:  Item under RM 20 (Purchased amount) is not allowed to exchange or return. 
     
  2. We will issue an exchange or refund via store credits only; NO cash refund policy shall apply.  Store credit comes with a 90days validity period. This store credit is only eligible for use in https://www.vsoutlet.co/ and not in retail stores. All store credits are in the currency Malaysia Ringgit.
     
     
  3. We accept returns for defective items within 7 days of the delivery date. For all return, exchange or refund requests, please drop us an email at  [email protected]hotmail.com with your order number and request and we will attend to your email within 1 – 2 business days.
     
     
  4. Condition of return item: We kindly ask that the returned items must be in their original condition (tag intact, unworn, unwashed, and unaltered).
     
     
  5. Exchange Policy is granted for 1 time only for each item.

  6. For hygiene reasons, strictly no refunds or exchanges on any panties, bra. 
     
     
  7. We refuse to accept a return or exchange in certain situations, including Unsatisfactory item  ( Unfit, Dislike, Quality not up to expectation, color variation from product photos, Slight size variation of within ±3cm on measurements,  Minor imperfections, Self-inflicted damage, Customer's subjective opinions on product quality and preference )
     
     
  8. We do accept returns: Item torn, stained, the wrong size as ordered. VS Outlet will only return the same item Store credit will be generated once the stocks are no longer available on the website (for next purchase).
    *Proof of defect must be verified by VS Outlet Return to be eligible*
     
  9. Colors and measurements discrepancies:
     We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your electronic device, and we cannot guarantee that yours will accurately display such colors.   Color of products may vary due to studio lighting used and please allow 20% of color variation in the real product as compared to actual products. It may appear darker or lighter.
     
     An item's measurements stated on VSOutlet.co are only approximate values to give you a better understanding of the products. They are not a guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in production.
     
  10. Defective or Incorrect Items:
     We apologize if we have sent you a defective/incorrect item. Kindly contact our customer care team at WhatsApp 017-671 0979
     1) Name
     2) Email
     3) Order ID
     4) Products returned (Defective / Wrong item sent (size, color))
     *Kindly attach a picture of the incorrect item or the defective area within 7 working days upon receiving your order and we will reply to you within 1-2 working days.
     We will send a Brand-new piece once defective items or incorrect items are received.

     
     

Reason of Return & Exchange

Return Postage

Exchange Postage

Item doesn’t fit (size / style)

Borne by Buyer

Borne by Buyer

Quality/Material not up to expectation

Borne by Buyer

Borne by Buyer

Color Variation

Borne by Buyer

Borne by Buyer

Cutting / Smelly and other reason

Borne by Buyer

Borne by Buyer

Defective item

Borne by VS Outlet

Borne by VS Outlet

Wrong Item / Color as ordered

Borne by VS Outlet

Borne by VS Outlet



 
 Refund Process

once the return is verified, kindly send the parcel to:


VS OUTLET SDN BHD
 27, Lengkok IKS Simpang Ampat 1,
 Taman IKS Simpang Ampat,
 14100 Simpang Ampat, Penang.
 Attn.: Return (Order no. *****)


Also, provide us your tracking number so that it will reach us safely and timely. **Buyers hold full responsibility until the parcels reach us.


All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited. 

VS Outlet reserves the right to reject any return/exchanges and reserves the right to amend this policy at any time without prior.


*As much as our team would love to serve you with courtesy and efficiency, we would also like to request that you treat our email staff with the same respect that you as our customer deserve. We apologies in advance if our team happens to make any mistakes in handling your orders. We will definitely try our utmost best to rectify mistakes if any. Thank you for making VS Outlet a pleasant place to shop and for our staff to work in.