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Have questions on Delivery? Fret not! Check out below to find your answers on delivery lead times, delivery fees or tracking your order.


 * Due to COVID-19 situation, you may experience a late delivery of your order. Please accept our sincerely apologies for any inconvenience.


 Local Delivery (Within Malaysia)

We're using our default courier service for local orders AIRPAK EXPRESS (BUTTERWORTH) SDN BHD or ABX EXPRESS (M) SDN BHD. For your information, all local shipping will be calculated automatically when you check out based on weight & your shipping country. Below are the rates for your reference:



Estimated Delivery Time

Shipping Rate

West Malaysia

1-3 working days (except outskirt area)

RM 10.00 

East Malaysia

4-7 working days 


RM15 (0 - 0.99kg)


RM30 (1-1.99kg)


RM45 (2 - 2.99kg)


RM60 (3 - 3.99kg)


RM70 (4 - 4.99kg)



International Shipping

Estimated Delivery Time

Shipping Rate

Singapore

5-7 working days 

First 2kg : RM50 


>2kg Every Additional :RM9/kg




Self-PickUp Service / HQ Location


VS OUTLET SDN BHD 

27, Lengkok IKS Simpang Ampat 1,
 Taman IKS Simpang Ampat,
 14100 Simpang Ampat, Penang.
 
 Operation Hour: Monday-Thursday: 0900 - 1800, Friday: 0900 - 1730.
 Contact Number (WhatsApp): 
 017-671 0979 
 *Note: Kindly contact through Email, Facebook messenger, Instagram DM or WhatsApp for booking appointment date & time.
 
1. Which country do you ship to?

Answer: We ship worldwide! You will find your shipping charges based on your shipping country by contacting our customers services as well. You may contact us through email (vs_outlet@hotmail.com) or Facebook Chat for further shipping calculation. The shipping period might be affected due to peak season period.

2. How long does it normally take to ship out items once payment is made?
 Answer: The team tried the best to process and post out your order within 72 hours and it did not include weekend, public holiday and peak season. For normal express delivery, the shipping period sometimes might be affected due to peak season period. 

3. Where can I find my tracking number?
 Answer: Tracking numbers will be provided by email once shipped. Hence, please check your inbox or spam folder. Do contact if there is no tracking number sent to you. To track & trace your delivery status, do visit
 
BBB AIRPAK EXPRESS: 
https://bbbexpress.com/bbbshare/public/reports/waybill_report_search_anonymous 
 ABX EXPRESS
https://abxexpress.com.my/index.php/track-trace/

  1. Bounced Parcel
     i) Customers will be contacted via Email / Whatsapp should we receive any bounced parcels bearing their name.
     
     ii) Cost for re-delivery will be borne by the customer. VS Outlet will bear the cost of re-delivery if it is deemed as an error on our part.
     
     iii) VS Outlet reserves the right to deny any request to combine the bounced back parcels with any new orders.
     
     iv)Any unclaimed bounced back parcels after 30 days grace period will be forfeited.

Any enquiries, please reach us at Customer service team via WhatsApp (017-671 0979).